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February 4, 2008

Good evening to all,

Spent most of the day rearranging the engraving room to accommodate the new machine. Also had an electrician come over & create 2 new circuits. I was 'electricity poor' in this old house and bringing in the 2 new circuits should give me plenty of juice to run things without starving them for electricity.

Buying the 1625 --- I contemplate spending money with almost the same agony that a person would have deciding to have his right arm cut off at the shoulder. But this time was different. It wasn't the machine, it was the people I was dealing with. I have wanted to buy something from Brewer Sales for several years. Many factors were involved -- ( & I won't bother to list them & by-the-way they were petty at best).

The time was ripe -- I have several things going on that make the larger machine most desirable and I had a little stash of $$ that wouldn't be missed. But the big thing was Engraving Concepts. I trust the people, they are all very knowledgeable -- not only about the machines that they sell but the entire engraving industry. I don't believe that Engraving Concepts would sell anything to someone if they thought the person didn't need it. I believe Engraving Concepts is looking for lasting relationships with their customers and the sale of equipment is secondary to Their goal.

Engraving Concepts makes a person feel as though they are the only customer they have and they take all the time it takes to make a new purchase complete and running to the satisfaction of the customer. Personally I have been helped several times by Engraving Concepts & I hadn't bought anything from them. I believe that they want to help all engravers with any questions -- and -- if they can sell something, well,,,, that's just icing on the cake.

Thanks a bunch, with Roy, Randy and Jeanette pulling for you, how can you not succeed.

Wilburn Long
Ft. Worth, TX
 

 

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