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"Just wanted to say Thank you again for the support we have received. Mark and I were saying how rare it is that companies sell you a product and then...
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"I just wanted to send some feedback. We really enjoyed having Michael here today. He was a huge help and gave us some great Corel pointers. We are ecstatic about...
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"Back when I was considering which laser to buy, Epilog or [another brand], the thing that impressed me most about your company was your people. Randy stayed in touch with me for months ...
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"...I wanted you to know how much I really appreciate the service you have provided me in the past. Your customer service has always been among the best I’ve ever experienced, anywhere.&...
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“World class customer service. Even though they were unable to sell us any products because we were in Canada, we were treated like we were a top client. Both Jeanette and Roy took time to ge...
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"Keep up the amazing service. I hope that my customers will think as highly of me, as I do of you." ~Justin, The Woodlands, Tx ...
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"...I am very interested in attending a workshop conducted by Roy. Everything I've learned to do with Corel Draw has come from Roy! I purchased the ARA CD videos when I first started laser...
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"Thanks for extending the kind and unusual offer. That's GREAT service after (long after in my case) the sale!!!" ~Jim, Cresson, Tx ...
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"Keep up your excellent customer service. That is what has kept us as a loyal customer for so long." ~Craig, Del City, OK ...
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"Thanks Roy. You rate a 10 today and every day in my book. In fact, all of your folks rate a 10 anytime we have dealings with you all." ~Mickey, Frankston, Tx ...
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"Thank you so much for all of your attention, help and support; you all are the best and we're making sure we tell anyone and everyone." ~Kristen & Eve, Austin, Tx ...
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"I want to thank you for your help yesterday. You have been a great asset for the success of my company." ~Kal, Houston, Tx ...
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"You all are the BEST! You have a lifetime customer in us :-) I am sure we will be ordering more stuff soon!" ~Ash, Conroe, Tx ...
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Hi Jeanette,
I have forwarded this to our engraver to answer the questions. I just want to tell you how much we appreciate you, your dad and your organization....
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"I feel like you went overboard & I appreciate it. That's what makes Engraving Concepts a great company to do business with." ~Randy, Irving, Tx ...
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"I have been delighted with both the quality of the existing machine, and level of service from both your staff and the factory. It has proved to be an excellent investment." ...
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To all,
Not really sure who should be rated 10 + for service. Guess it starts with Randy Allen & Engraving Concepts.
My Epi...
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"I appreciate a prompt and to teh point response to an inquiry. Thank you very much." ~Fred, Thorndale, Tx ...
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"Awesome service from the word go." ~Bobby, Georgetown, Tx...
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"You Guys Rock! Always the best and we always appreciate your help and Friendship." ~Bud's Trophy Case, Bossier City, LA...
"...I have never worked with a company that is so customer service oriented..." -- Don, Willow Park, Tx
"Please feel free to use me for any referrals with any potential laser buyers as I have never worked with a company that is so customer service oriented as Engraving Concepts plus my little Epilog Mini just keeps plugging along though now it is more a hobby than a business.
Thanks for such a quick reply last night. Do you guys work 24/7?
Don
Willow Park, Tx
